Technology, Informatics, and Education Services includes nursing informatics, the customer service help desk, project implementation support, and technology education services. This team provides support and direction for the hospital and health system clinical systems. Links to various customer service sites and support tools are provided below: Remedy Ticket Submission DUNK Duke Networked Knowlegebase DHTS Helpdesk 919-684-2243 Duke Health Technology Solutions Online Request Tool Duke University Computing Online@Duke   Technical Assistance for Duke Staff: 919.684.2243 Mailing Address: DHTS | DUMC Box 2718 | Durham, NC 27710 Location: 2424 Erwin Road | Durham, NC 27705 Phone: (919) 668-0521 DHTS Home | About Us | Customer Service | Technical Support | Resources | Staff Links